Previously relying on a combination of manual Excel sheets and the limited functionality of legacy development software, Abri was seeking a more integrated, industry-standard solution that would enhance their reporting capabilities and data management. Christopher Bartlett, Head of Projects and Programmes at Abri, discusses how M3 Pamwin Plus met their needs and transformed their processes.

Background

The need for an upgrade became more pressing following the partnership between Radian and Yarlington to create Abri in 2020 and subsequently with Silva Homes joining Abri in 2023.—Each organisation relied on alternative development software.

Bartlett explains, “We were relying on an Excel document, which worked to a point but wasn’t ideal as our projects grew more complex. Reporting from the software we were using at the time wasn’t straightforward either.”

Despite the complexities of merging different systems, M3Pamwin Plus emerged as the clear choice for its ability to simplify reporting, improve communication across teams, and provide consistent data management. The decision has been instrumental in ensuring seamless operations and effective integration across the newly expanded organisation.

Why M3 Pamwin Plus?

After reviewing multiple software solutions, Abri chose M3 Pamwin Plus due to its user-friendly reporting features, Excel integration, and its ability to centralise all data in one place.

“It was the reporting side that won it for us,” Bartlett states. “The fact that reports came out in Excel and the data was easily manageable made M3 Pamwin Plus the best solution for us.”

The Implementation Process

Abri’s transition to M3 Pamwin Plus was well-supported by the M3 team. The focus was on setting up active schemes rather than loading historical data, allowing the organisation to quickly establish a reliable baseline. While there was a brief adjustment period, the process was smooth overall, with full implementation taking around six months.

“The consultants were hands-on and available throughout, making sure everything was set up correctly,” says Bartlett. “There’s always a learning curve with new systems, but our team adapted within a few months, which is what you’d expect.”

Key Benefits Experienced

Since switching to M3 Pamwin Plus, Abri has seen marked improvements in efficiency and communication across departments.

“When a director asks for specific data, I can now get the information to them in hours rather than weeks,” Bartlett notes. “The data is all in one place, making it more credible and easier to manage.”

The software’s live reporting functionality has also enhanced communication between teams, providing greater transparency and enabling more informed decision-making at all levels of the organisation.

Ongoing Support and Customer Engagement

M3’s support team has maintained a high level of responsiveness, although Bartlett acknowledges the challenges of scaling up as M3 takes on more clients.

“The team is technically excellent, and when needed, we still have direct access to consultants who resolve issues quickly,” he explains. “What stands out is how open they are to feedback. The user groups play a crucial role in suggesting improvements, which M3 takes seriously.”

The user groups are a highlight for Bartlett, offering a forum for sharing best practices and finding solutions collaboratively.

“The sessions are valuable, especially Laurie’s segment where organisations share how they’re tackling similar challenges,” he adds. “That personal relationship and willingness to listen is what sets M3 apart.”

Encouraging Others to Explore M3 Pamwin Plus

For other organisations considering M3 Pamwin Plus, Bartlett is clear in his recommendation:

“I’d definitely suggest booking a demo. If you’re looking for a solution that simplifies reporting and centralises your data while being backed by a knowledgeable and responsive support team, it’s worth exploring.”

M3 Pamwin Plus has not only improved efficiency at Abri but has also fostered a stronger connection between teams, enabling better communication and more informed decision-making. The software’s ability to evolve with customer needs, supported by continuous feedback and regular updates, has made it an invaluable tool in Abri’s ongoing mission to provide quality affordablehomes.

For more information about M3PamwinPlus visit our webpage or contact clientservices@m3h.co.uk