This collaboration will integrate Help me Fix’s AI repairs assistant, Aidenn, with M3Central, as well as integrating the Schedule of Rates into Aidenn for both resident-facing sessions and also accessible within their core video triage product, enhancing functionality and user experience.
Help me Fix offers innovative products designed to improve housing maintenance processes. Our partnership will focus on:
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Aidenn (Repairs Triage): Aidenn will be seamlessly integrated with M3Central, allowing support agents and technical supervisors to diagnose repairs, identify SOR codes, and find helpful videos effortlessly. M3Central users will soon be able to click on a tile to open Aidenn on the right side of their screen, providing a smooth and efficient AI-powered repairs assistant
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Help me Fix Engineer (Resident-Engineer Video Conferencing): The Schedule of Rates will be integrated into Help me Fix’s video application allowing for support agents and technical supervisors to find the right codes effortlessly during in-call diagnostics. The M3Central-Aidenn integration will provide robust functionality, including contact centre-facing AI diagnostics, helpful videos, and property information to optimise responsive repairs. It analyses images to diagnose issues, offers guidance for self-resolution, and escalates repairs as needed, generating detailed PDF reports to automate workflows and improve management efficiency. All implemented into our M3Central user friendly software.
"We are delighted to announce our collaboration with Help me Fix" said Craig Oosthuizen, Head of Commercial at M3. "Their innovative products align perfectly with our mission to enhance productivity and user experience. We look forward to the benefits this partnership will bring to our users."
Ettan Bazil from Help me Fix had this to say: “We are excited to partner with M3 to bring AI diagnostics to the social housing sector and change the way that the M3NHF Schedule of Rates can be accessed via our official partnership. This collaboration aligns perfectly with our mission to transform the way that responsive repairs are delivered in homes across the UK”
For more information, please contact sales@m3h.co.uk.
