M3 for accurate repair orders
M3Central Reporting helps residents report repairs online.
M3Central Diagnostics helps staff to diagnose and order repairs accurately
Why Choose M3Central
With M3Central, you unlock a range of valuable features and support services designed to enhance system performance, ensure reliability, and streamline your operations
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A single system with two interfaces
Diagnostics for your CSA's and Reporting for your tenants
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Incredibly intuitive
Effortlessly navigable for non-technical staff and tenants alike so much so that the user can request a repair in under 90 seconds
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Designed to be used out of the box
M3Central is designed for fast, hassle-free deployment, minimizing downtime and ensuring a smooth transition from installation to full operation
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Customisation
Interface is customisable to suit your organisation - your organisation can add new repair options and edit the existing advice and messages. Your organisation colours can also be applied to your interface
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Compatibility with SOR
Compatible with NHF Schedule of Rates or a bespoke schedule of rates
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Streamlined software upgrades
All software upgrades are expertly handled by M3 - no downtime for your organisation
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Optimised for mobile Devices
Ensures accessibility - tenants can report repairs easily and surveyors can use whilst on-site
| HMS | M3Central Diagnostics | M3Central Reporting |
|---|---|---|
| Aareon QL | Copy/Paste | |
| Aareon i-appint | N/A | XML over HTTP |
| Civica CX | XML over HTTP | XML over HTTP |
| Dynamics 365 | Both | Both |
| HomeMaster | JSON through i-frame | JSON through i-frame |
| MIS Active H Web | XML over HTTP | JSON through i-frame |
| MRI | Both | Both |
| Northgate NEC | Copy/Paste | |
| Omniledger Pyramid Web | Copy/Paste | |
| ROCC | Copy/Paste | |
| Salesforce | XML over HTTP | XML over HTTP |
| SDM | Copy/Paste | |
| Total Mobile Optimise | JSON through i-frame | JSON through i-frame |
| Rubixx Housing | JSON through i-frame | JSON through i-frame |
Frequently Asked Questions
Can I get both M3Central Diagnostics and M3Central Reporting?
You may subscribe to either M3Central Reporting or M3Central Diagnostics or both. If you subscribe to M3Central Diagnostics, you will be entitled to a licence for M3Locator Plus – M3's desktop software for repair diagnostics – at no extra charge.
What is the difference between M3Central Diagnostics and M3Central Reporting?
M3Central comes in two modes: Reporting and Diagnostics. M3Central Reporting is intended primarily for tenants and residents to enable them to report repair problems as accurately as possible. It is also used by staff, especially peripatetic workers and resident staff, to report repair problems on behalf of residents. M3Central Diagnostics is intended for both technical and non-technical staff who work with a Schedule of Rates.
Can M3Central be customised?
The Control Panel has an online editor that allows admins to customize available resources, including repair problems, advice, and the Schedule of Rates. Changes can be tested before going live.
Can M3Central be integrated with our own system?
M3Central is a web-based system that can be used as a standalone or integrated into a larger housing management or repair system. Many suppliers have already integrated M3Central.
Where is M3Central hosted?
M3Central is hosted on M3 servers in a UK-based data centre. Technical details are available upon request.
How secure is the connection to M3Central?
Connections to M3Central are secured by TLS 1.2 or higher, ensuring safe and encrypted data transmission.
What is M3Central's approach to user privacy?
M3Central is GDPR compliant and does not require users to enter confidential financial or medical information. A comprehensive privacy policy is in place.
How does M3Central hold our organization's data?
M3Central stores customer data in a separate database. Customers can download resources, including repair problems, advice, and reports as Excel spreadsheets.
